Frequently Asked Questions

Can't find the information you're after? Check our FAQs for additional help.

WHAT CAN I EXPECT?


Vocalise offers a family environment where every student feels nurtured, cared and supported. Our team of teachers and customer support are all selected for their passion and genuine love for encouraging supporting others through music and performing arts.




HOW ARE CLASSES CONDUCTED AT VOCALISE?


Vocal Lessons Our private lessons are set up as one-on-one with one of our teachers who each specialise in Vocal, Guitar, Piano or Music Theory. The lessons are normally half an hour booked in at the same time each week and students are given exercises to work on during the week to develop their skills On Broadway Program We provide an encouraging atmosphere for all our programs. Our On Broadway program include singing, dance and acting as well as stage skills with featured performances at our Mid-Year Concert, Vocalise in Concert and On Broadway production held annually. This is perfect for young students aged three to 16 years old. Piano or Guitar Lessons? Private tution in piano and guitar are offered as one-on-one tuition for all ages and training experience. Your teacher will tailor your lesson plans to suit each individual for either examination preparation or simply to enhance your skills for leisure.




ARE THERE ANY PRE-REQUISITES FOR PROGRAMS?


There are no pre-requisites to join our programs. We nurture, encourage and inspire all our students. All we need is for you have a passion for music and to aspire to inspire others around you to pursue their passion for music.




WHAT TIMES ARE YOUR CLASSES HELD?


We run classes from 3.00pm to 8.00pm on Monday's to Wednesday's as well as Saturday's from 9am-1pm. You will also find our Group timetable for classes such as Musical Theatre and Popstars on our website by clicking on our ‘Current Group Class Timetable’ link on ‘Our Classes’ page. Or by ' clicking here'.




WHAT ARE INTRODUCTORY PROGRAMS?


Introductory programs allow students and families to discover the world of opportunities at Vocalise by enrolling in a four-week plan with the On Broadway Program. You'll learn more about the student life at Vocalise whilst making new friends and practicing to sing, dance and act!




WHAT TYPE OF FEE SCHEDULES ARE OFFERED?


We offer convenient payment arrangements including monthly, quarterly and annually using our automated processing system. All student fees are processed securely online so our team on site can solely dedicate their time on the student experience.




WHAT IS YOUR CANCELLATION AND REFUND POLICY?


We pride ourselves on a 100% satisfaction rate with all our programs. The money-back guarantee is exclusively offered to Students on our Introductory Plan. If you are not 100% happy with your class or lesson we ask that you email us at the conclusion of your last lesson (the census date). You'll need to fill in a withdrawal form otherwise Student Fees may be processed. Find out more here.




HOW DO I BOOK A PROGRAM AND ENROL?


You can enrol online using a Visa or Mastercard credit card or via PayPal. Alternatively, you can call us and enrol over the phone using a credit card.




WHAT SHOULD I WEAR OR BRING?


• Wear loose, comfortable clothing for any of our programs. Clothes that restrict movement are discouraged. • Bring a notepad and pencil or pen. • Bring a bottle of water with a secure lid.